Skip to content

Free Express Shipping on orders $ 100!

  • About Us
  • Cart
  • Checkout
  • Contact Us
  • FAQs
IB Direct
Search 0
  • Home
  • Shop
  • CategoriesSALEExpand
    • Socks
    • Bathrobes
    • Hula Hops
    • Dog Seat Cover
    • Rain Coat
    • Grib Matress
    • Leg and Widge Pillow
  • FAQsASK
  • About Us
  • Contact Us
Free Delivery on orders over $100.
IB Direct
Account
Search 0
Home / FAQs

FAQs

Frequently Asked Questions (FAQ)

What is Ibdirect ?

is a UK-based online shopping platform offering a wide range of quality products — from fashion and beauty to electronics and home essentials — all at affordable prices. We provide secure payment options and fast delivery across the UK.

2. Do you offer Cash on Delivery (COD)?

Yes! We proudly offer Cash on Delivery (COD) across most parts of the UK. You can pay in cash to the delivery driver once your order arrives.

3. How does Cash on Delivery work?
  1. Select the items you wish to purchase.

  2. Choose “Cash on Delivery” as your payment method at checkout.

  3. Our delivery partner will bring your order to your address.

  4. Pay the exact amount in cash when your package is delivered.

Note: Please have the exact change ready to ensure a smooth delivery process.

4. Is there an extra fee for Cash on Delivery?

In some areas, a small COD service fee (£1–£3) may apply to cover handling costs. The exact fee will be shown at checkout before confirming your order.

5. Where do you deliver?

In some areas, a small COD service fee (£1–£3) may apply to cover handling costs. The exact fee will be shown at checkout before confirming your order.

6. How long will delivery take?

Delivery usually takes 2–5 working days, depending on your location and the items ordered.
We’ll send you an email and/or SMS with tracking details once your order has been dispatched.

7. Can I cancel or modify my order after placing it?

Delivery usually takes 2–5 working days, depending on your location and the items ordered.
We’ll send you an email and/or SMS with tracking details once your order has been dispatched.

8. What if I’m not available during delivery?

Our courier will contact you to schedule a redelivery. If multiple delivery attempts fail, the order will be returned to our warehouse.

9. Can I return or exchange a product bought via COD?

Yes! We offer a 7-day return policy for most items. Simply contact our support team to arrange a pickup or return label. Refunds will be processed once we receive and inspect the returned item.

Contact Us

26 Hovingham Grove, Leeds, United Kingdom, LS8 3QU Company number: 16777938

+44 7404 673018

info@ibdirect.co.uk

Main Links

  • Home
  • About Us
  • FAQs
  • Shop
  • Contact Us

Search Products

Search

© 2026 IB Direct

Ask a question

    Share

    Lost your password?


    Don't have an account yet? Sign up

    Shopping Cart

    Your cart is empty

    No items in your cart. Go on, fill it up with something you love!

    Start Shopping Now
    Scroll to top
    • Home
    • Shop
    • CategoriesSALE
      • Socks
      • Bathrobes
      • Hula Hops
      • Dog Seat Cover
      • Rain Coat
      • Grib Matress
      • Leg and Widge Pillow
    • FAQsASK
    • About Us
    • Contact Us